Return & Refund Policy

At Licvowafโ„ข, we strive to ensure your satisfaction. If you need to return or exchange an item, our simple and straightforward policy helps make the process worry-free.

1. Return Eligibility

We offer a 30-day return period from the date you receive your order. To qualify for a return:

  • The item must be unused and in original condition

  • Packaging and tags (if applicable) must be intact

  • Proof of purchase (receipt or order confirmation) is required

Items that don't meet these criteria may not be accepted.

2. How to Start a Return

To initiate a return, please contact us at:
service@velmiqued.com

Once your return is approved, we will send you:

  • A return shipping label

  • Instructions for returning the item

Important: Returns without prior authorization cannot be processed.

3. Damaged or Incorrect Items

Inspect your order upon delivery. If an item is damaged, defective, or not as ordered, contact us immediately. Weโ€™ll arrange a replacement or refund.

4. Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food or beverages)

  • Customized or personalized items

  • Gift cards

  • Sale or promotional items

If unsure about an itemโ€™s return eligibility, please contact us before initiating a return.

5. Exchanges

For exchanges:

  • Return the original item as per the above instructions

  • Place a new order for the replacement

This ensures the quickest processing.

6. International Orders โ€“ EU Customers

EU customers have the right to cancel or return an order within 14 days. Conditions include:

  • The item must be unused and in original condition

  • Original packaging and proof of purchase are required

This right is in addition to our standard 30-day return policy.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. Refunds will be processed to the original payment method. Please allow up to 10 business days for the refund to process, and note that your bank or card provider may take additional time.

If you havenโ€™t received a refund after 15 business days, please contact us at:
service@velmiqued.com

8. Return Address

Please ensure you use the return shipping label we provide before sending any items.

Return Address:
Licvowafโ„ข
1508 W. Pinhook Rd, Lafayette, LA 70508, USA

Licvowafโ„ข is committed to making returns easy, fair, and hassle-free, because your satisfaction is our priority.